Residential Roofing

Professional Roofing Services

JRS is a full-service restoration contractor with decades of experience. We handle residential, commercial, and government restoration projects from small repairs all the way to seven and eight figure construction projects. Here are the common types of residential roofing systems we install:

• Asphalt Shingles
• Wood Shakes & Shingles
• DaVinci Roofscapes Synthetic Shake and Slate Tiles
• Metal Panel Roofs

JRS works with all major brands, such as Certainteed, TAMKO, and IKO. We do not represent any building component manufacturer or brand, so we will never try to sell you specific products just to earn rewards or commissions from product manufacturers. Here are just a few reasons why JRS is the right choice for your residential roofing needs:

What People Really Dislike About Roofing Companies (and How to Avoid It)

Dealing with roofing companies can sometimes be a frustrating experience. From missed and no-show appointments, waiting in the dark for responses or estimates, all the way to simple unprofessional conduct, roofing companies probably have a well-earned bad reputation. Maybe most importantly, most roofing companies who claim to have experience or expertise in dealing with property & casualty insurance claims are woefully inexperienced or simply have no idea what they are talking about. Here are some of the most common complaints that homeowners and property managers share about their experiences.

Lack of Transparency

Picture this: You call a roofing company hoping to get clear answers about your problem and an upfront estimate, only to walk away feeling more confused than when you started. Many roofing companies are guilty of being vague about their pricing, materials, or process. Homeowners often feel left in the dark, wondering what they're really paying for. For example, some companies won't fully explain why you need certain repairs or upgrades. Instead, they pile on technical terms or general statements like, "it's just the way it's done." But customers aren't experts in roofing - this approach makes it hard to trust the work being recommended. Worst of all, much of roofing work is done in places most people can't see or involves components that get covered up, leaving homeowners wondering if things actually got installed at all!

JRS addresses this issue by always providing clear, line-itemed proposals that accounts for every square foot, lineal foot, or unit of every component we are proposing on your project. Plus, every project concludes with a summary report showing photos of the work completed with a date and time stamp, letting you see with your own eyes just what got installed. Finally, JRS doesn't ask for deposits or pre-payments - allowing our customers to inspect our work before we get paid.

Poor Communication

There's nothing more frustrating than trying to get in touch with someone and being met with radio silence. Roofing projects often come with questions and unexpected adjustments, but when your contractor is bad at returning calls or emails, progress stalls. Or worse, they might show up to your property without a heads-up, leaving you scrambling to adjust plans. Clear and open communication is key for any successful project. Yet, many roofing companies fail to give updates or communicate timelines effectively, leaving customers feeling unimportant and out of the loop.

JRS addresses this issue by providing a customer-facing portal through our customer relationship software. This allows you to see in real-time critical project details such as materials and colors, as well as production schedules. You will also be assigned a production manager who will call, text, and/or email the same critical information along the way.

Hidden Costs and Surprises

Ever been hit with a bill much larger than expected? It's a common complaint when it comes to roofing companies. Homeowners begin with a seemingly reasonable estimate, only to discover a long list of "additional charges" halfway through the job. While some unexpected costs are understandable - like uncovering hidden damage - it's the lack of upfront discussion that drives people mad. When companies fail to disclose potential extra fees, it feels like they're just out to pull one over on you.

JRS does not provide estimates - we provide lump-sum proposals. If our proposal says we are charging $1, then that is the only thing you would pay. In any form of building contract, the only time we would be allowed to charge something other than what our proposal states is if we uncover something that was not known at the time of contract execution. Even when these rare cases occur, we provide photo documentation and have you sign a change order, ensuring you never receive a bill that differs from our proposal.

Unreliable Timelines

Roofing work often involves unpredictable factors like weather. But that doesn't excuse poor planning or a lack of accountability. It's one thing if a project is delayed because of rain; it's another if the delay is because the crew doesn't show up on time or the company overbooks jobs. Homeowners hate being told a job will take "a few days," only for it to drag on for weeks with no end in sight. This impacts everything from your daily routine to your trust in the company.

JRS has established trade schedules with projected timelines for each trade that you can view here. While these are just a guideline, your account representative is also responsible for keeping your projects on-time and their compensation is directly tied to their performance. We can't control things like the weather, but we can sure plan for it!

Subpar Workmanship

One of the biggest complaints in the industry is shoddy craftsmanship. Some companies do the bare minimum just to get the job done quickly, which often results in poor-quality results. Homeowners report issues like uneven shingles, leaky roofs right after repairs, or a lack of proper cleanup. Even worse, once the check clears, it can be hard-if not impossible-to get the company to fix their mistakes. Nobody wants to shell out thousands of dollars on a roof just to have it fail soon after. Poor workmanship not only wastes your money but also your time, because you'll need to find someone else to fix the roofer's errors.

JRS offers the best warranty of any roofing contractor in the world - A LIFETIME WARRANTY! You read that correctly - we warranty our work for life. If it's correct on day 1, it will be correct on day 1,000.

Messes Left Behind

A roofing job is messy - it's inevitable. Old shingles have to be stripped off, nails and screws fall to the ground, and leftover materials from the repair process often end up scattered across your yard. But when the roofing crew packs up their tools and drives off, this mess shouldn't be your burden to deal with. Unfortunately, some companies consider the cleanup process optional. They finish the technical part of the job but leave piles of debris behind. This careless approach doesn't just ruin the aesthetic of your property - it can actively harm the people and pets who call it home.

JRS approaches every property as if our mother lived there. JRS uses a variety of tools and equipment to help keep your property looking as good or better than we found after we complete the project. Here are a few ways we ensure we take care of your property:

• Using an Equipter 4000 to avoid debris scatter
• We always use Dump Trailers rather than roll-off dumpsters
• The Catch-All system helps drape your home in breathable netting, preventing small debris and other items from damaging your landscaping
• Every crew uses Roll Magnets to sweep your property for loose nails

How to Choose a Roofing Company That Delivers

While the frustrations listed above are all-too-common, they're not universal. There are companies out there that truly care about their customers and take pride in their work. Here are a few tips to help you find a roofing company that prioritizes customer satisfaction:

• Look for companies with solid reviews and testimonials online.
• Ask friends, family, or neighbors for recommendations.
• Insist on a detailed written estimate before work begins.
• Ask plenty of questions - reliable contractors won't mind explaining things in detail.
• Verify proper licenses, insurance, and warranties.
• Discuss timelines and adjustments upfront so you know what to expect.